GuitarHub$49 deposit hold
The $49 deposit is a hold on your card, not a charge. It's released when you pay for the guitar, or automatically after 7 days.
Final price + shipping
After the maker reviews your design and names the price and timing. You pay the full amount once; the $49 hold is not deducted.
Before the final payment
You can change your mind at any time before you make the final payment. Write to us and the $49 hold on your card is released.
The deposit is never charged: it is an authorisation on your card. If we cannot agree the details of your order within 7 days, the hold expires and is released automatically.
After the final payment
Your guitar is made to your specification, so once the final payment is made the order cannot be cancelled and the payment is non-refundable. Materials are bought for your build alone.
This is the custom-goods exception in EU law (Directive 2011/83/EU, Article 16(c)): the 14-day right of withdrawal does not apply to goods made to the buyer's specification.
Your rights for defects and transit damage stay in place. See Warranty & care.
Who you pay
GuitarHub is an intermediary: we process the payments on behalf of the independent maker who builds and sells your guitar.
Questions
Write to support@guitarhub.store with your order number. The full terms are in our refund policy and terms.